FCA estimates total redress liability is up to £9.7 Billion
Have You Had A Vehicle
On Finance Between 2007 – 2024?
Have you had a vehicle on finance? You could be owed compensation.
It takes just 60 seconds - no reg number, lender, or paperwork needed.
We’ve partnered with Equifax to find your agreements instantly.
Have you had a vehicle on finance? You could be owed compensation. It takes just 60 seconds - no reg number, lender, or paperwork needed. We’ve partnered with Equifax to find your agreements instantly.
Have You Had A Vehicle On Finance Between 2007 – 2024?
Start your claim In under a minute
Auto-Find Past Finance Agreements
End-to-End Service
Claims Fully Investigated
Your data is safe and secure
For your claim to be considered, a soft credit search will be carried out by TAL Marketing Group Limited t/a Leadly with Equifax Limited. The results will be shared with AX-ai Limited and Milberg London LLP for the purposes of considering your anticipated claim.
Our fees are a maximum of 30% plus VAT of compensation received. In most cases we won't charge you for cancelling, if we do it will not be more than £100 plus VAT. Find out more about our service including the fees we charge in our FAQs.
FCA estimates that the average compensation payable will be around £700 per agreement, plus interest.
You are able to make a complaint to your finance provider directly or using a free service, and through the Financial Ombudsman Service (also free). You are not required to use a law firm or pay for representation. The FCA is also consulting on a formal redress scheme which you can participate in directly and will also be free. You should consider these options before signing any agreement with us.
Julie
6 May 2025
Really professional company! Did exactly as they said they would! Great outcome. Thank you very much
Date of experience: 10 April 2025
9 Apr 2025
Great customer support . Answering any questions promptly. Very helpful. Highly recommended.
Date of experience: 9 April 2025
Shaun Monaghan
1 Dec 2024
Had the outcome I never really expected…
Had the outcome I never really expected but fair play to them for pursuing it till the end I got paid out in the end. Thank you very much
Date of experience: 1 Dec 2024
FAQs
Many motor finance lenders failed to comply with disclosures rules and the law by not providing customers with relevant information about commission paid by lenders to the car dealers who sold the loans.
The amount of compensation will vary, depending on the terms of your motor finance agreement. It will depend on several factors, including:
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The number of motor finance agreements you had
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The size of the loans or credit involved
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The interest and charges applied
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Factors arising out of the Supreme Court decision
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The nature and size of the commission
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The scope and design of the Financial Conduct Authority redress scheme
Because each case is different, we can’t give an exact figure of the amount of compensation you will receive at this stage. The Financial Conduct Authority estimates that the average compensation payable will be around £700 per agreement, plus interest.
Although these cases may be rare, the Financial Conduct Authority has also stated that consumers whose cases align closely with the Supreme Court Johnson case, should be awarded repayment of commission plus interest (in that case, this amounted to compensation of £1,650.95, plus interest from the date of the agreement). Other clients may receive an estimated average of the amount they lost, plus interest.
Remember our fees (a maximum of 30% plus VAT) will be deducted from any compensation awarded.
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Our fees are a maximum of 30% of the compensation you receive, plus VAT. Our charges are consistent with the relevant regulatory rules designed to achieve fairness and protect consumers (this includes the Financial Conduct Authority’s cap on fees charged for financial services claims and the SRA’s claims management fee rules).
Yes, you can complain directly to your lender (including via the anticipated redress scheme) or to the Financial Ombudsman Service without legal representation and for free.
You can make a claim to a lender directly free of charge and without legal representation. However, by choosing Milberg, you benefit from a legal team who will:
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Identify all your eligible motor finance agreements using credit history data (back to 2007)
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Review and analyse your claim/s against the relevant criteria
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Contact lenders to request disclosure of relevant documents and information to strengthen your claim/s
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Take necessary steps to maximise your compensation
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Keep you updated at every stage
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Manage the redress process from end-to-end
Our role is to make sure your claim is maximised, compliant, and stress-free.
We believe we will be able to obtain a more favorable outcome for you with our service, even once you take into account our fees. For example, by identifying your eligible motor finance agreements using credit history data (back to 2007) increasing your potential compensation overall. However, there is no guarantee that we will recover any more than you may achieve if you pursued the claim on your own.
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We do not have an exact timeframe at present, as we are waiting for the redress scheme to be launched, but our best estimate is to resolve your claim within 6 to 12 months from your signing up with us.
The Financial Conduct Authority has stated that, once the compensation scheme is launched, first payments should be made to consumers during the course of 2026. We will keep you regularly updated.
This refers to a mandated industry-wide compensation scheme. On 7 October 2025, the Financial Conduct Authority officially launched a formal consultation, lasting six weeks, on a scheme to compensate motor finance customers who were treated unfairly. The Financial Conduct Authority has stated that first payments should be made to consumers in 2026. You can read the announcement here.
We are intending to submit your claim via the redress scheme. When the scheme has been finalised, we will advise you on its terms and manage the process end-to-end.
The Supreme Court’s ruling and subsequent commentary from the Financial Conduct Authority has provided some guidance on what claims can expect to succeed. The Financial Conduct Authority has recently clarified that consumers are only likely to receive compensation under the scheme if their finance agreement involved one of three arrangements between the lender and the broker (usually the car dealership):
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A discretionary commission arrangement, which allowed the broker/dealership to adjust the interest rate the customer would pay to obtain a higher commission.
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A high commission arrangement (where the commission paid is 35% or more of the total cost of credit and 10% or more of the loan).
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A contractual arrangement or tie between the lender and broker/dealership, which provided exclusive or near exclusive rights to lenders to provide credit.
Factors such as the size of the commission or the level of increased interest rate paid, the extent and manner of disclosure and how the commission was presented may affect the value and/or success of your claim/s.
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No. Our fees are dependent on you achieving a successful outcome.
You have the right to cancel our instruction within 14 days of signing the retainer agreement and without incurring any charges.
After the 14-day cooling off period, we may charge you a fair and reasonable fee for the work undertaken on your behalf. Each case will be assessed individually, in most cases we will not charge a fee, but in any case, the termination fee will never exceed £100 plus VAT. If a termination fee is charged, Milberg will explain how it has calculated the amount and this will be with reference to, among other things, our hourly rates as set out in the Terms of Business.
If you pursue your claim elsewhere, and it’s successful, we may be entitled to fees in those circumstances. Please check your retainer agreement for more details.
When you sign-up with us, we will ask you to e-sign our retainer agreement. This includes a summary of the key terms on which we agree to act for you, a client care letter and our fee agreement. This is a legally binding document so please do read it carefully.
Our fees are contingent on the success of your claim and determined as a percentage of the compensation you receive (up to a maximum of 30% plus VAT). It is therefore not possible to give you a final amount for the cost of our service to you at this stage because the level of compensation will only be known at the end.
However, by way of illustration only, if you were awarded £700, our fee would be £252 including VAT and £448 would be paid to you.
We do not anticipate any charges which exceed the relevant regulatory caps.